Frequently Asked Questions
What is NorthStar Mobile Labs?
NorthStar Mobile Labs is a professional phlebotomy service based in Minnesota. We provide on-site and at-home blood collection, kit handling, and centrifuging for diagnostic, genetic, and specialty testing. Our mission is to make specimen collection convenient, accurate, and accessible for both patients and healthcare providers.
Are you licensed and insured?
Yes- NorthStar Mobile Labs is fully insured, HIPAA- compliant, and our phlebotomists are OSHA-certified professionals.
Who can use your services?
Anyone who needs a lab draw but prefers to stay at home or cannot visit a clinic. We also serve homebound, concierge, corporate, and wellness patients.
How do I schedule a home visit?
You can book right here on our website or email us directly. We’ll confirm your test, location, and preferred time, and a NorthStar phlebotomist will come to your home to collect your sample.
Do you accept insurance?
Currently, our mobile service is self-pay, but many labs bill insurance directly for the testing portion once we deliver the specimen.
How long does an appointment take?
Most collections take 10-20 minutes, depending on the test and number of tubes.
Are your phlebotomists certified?
Yes- all NorthStar Mobile Labs phlebotomists are trained, experienced, and certified professionals with hospital and clinic experience.
How do you ensure patient safety?
We follow strict OSHA and infection-control protocols, use sterile, single-use equipment, and maintain all required documentation for specimen integrity.